AOA Seminar 2023

26-27 September 2023: Sydney, Australia
Our Vision for the Future - Mid-term business management and strategy -


25/Sep (Mon)

Young Leaders' Welcome Drink (invitation only)
Speakers' Dinner (invitation only)

26/Sep (Tue)

Seminar Registration
Session1(Opening and Keynote speech)
Coffee break
Session2(How to create an attractive organization)
Session3(CX:Sustainable customer experience strategy - Branding, Channels, Products, Value-added services, Royalty,etc.)
Coffee break
Session4(Digital:Strengthening customer services through digital innovation & digital transformation)
Welcome Dinner


Young Leaders Program
Special speech
Coffee break
Session5(Climate Action Initiatives)
ICMIF session
Coffee break

Speaker (Speech outline is here)


  • Rodney Scanlon

    CEO Capricorn Mutual / Australia

  • Fumio Yanai

    Chair AOA / Japan

  • Rob Wesseling

    Chair ICMIF / Canada

  • Melina Morrison

    CEO BCCM / Australia


  • Adam Heath

    CEO FMG / New Zealand

  • Cecilia M. Laguna

    EVP&COO 1CISP /The Philippines

  • Naoki Beppu

    Deputy General Manager HR Dept. Zenkyoren / Japan

  • Rob Wesseling

    Chair ICMIF / Canada


  • Tadao Takahashi

    Senior Managing Director Kokumin Kyosai co-op / Japan

  • P.A. Kiriwandeniya

    Chairman Sanasa Insurance / Sri Lanka

  • Jacky Mills

    Chief Experience Officer Capricorn Society / Australia

  • Shaun Tarbuck

    CEO ICMIF / U.K.


  • Emeteria Quijano

    CEO ASKI MBA / The Philippines

  • Shigeru Sakamoto

    Operating Officer Sales Promotion CO-OP Kyosai / Japan

  • Ashaben Ajmer

    Chairperson Vimo SEWA / India

  • Ruchi Agarwal

    CEO Vimo SEWA / India

  • Daniel Levy

    Head Platform Analytics Bus Dev APAC Swiss Re / Australia

Special speech

  • Yannick Even

    Global Analytics Business Partner Swiss Re / Switzerland

  • Piyush Sharma

    SeniorP&C Analytics Solutions Manager Swiss Re / Australia


  • Rade Musulin

    Principal Finity Consulting / Australia

  • Alison Drill

    Head PCSS APAC Swiss Re/Australia

  • Noel Raboy

    CEO CLIMBS / The Philippines

  • Tsuyoshi (Travis) Noguchi

    CEO Gallagher Re Japan / Japan

ICMIF session

  • Rob Wesseling

    Chair ICMIF / Canada

  • Shaun Tarbuck

    CEO ICMIF / U.K.

  • Fumio Yanai

    President Zenkyoren/Japan

  • James Vickers

    Chairman Gallagher Re International/U.K.

  • Graham Clark

    CEO Asia Affinity Holdings /Hong Kong

  • Jocelyn D. Dequito

    CEO CARD MBA / The Philippines


This event is for the AOA members.
Please register for participation ASAP through the "Registration Form" or the "QR Code" below
If you want to cancel or modify your registration, please contact to AOA secretariat by email(


Seminar Venue

The AOA Seminar will take place at Heritage Ballroom on 6th floor in The Fullerton Hotel Sydney.

  • Address:
    No.1 Martin Place, Sydney, New South Wales, 2000
  • TEL:
      +61(0)2 8223 1111

The hotel website is here.

Room reservation for The Fullerton Hotel Sydney

The dedicated hotel reservation link for seminar participants is here.

Other hotels

Other hotels near The Fullerton Hotel Sydney are as below.
Please make your room reservation through the hotel website below or your travel agency

  • Adina Apartment Hotel Sydney Town Hall
    The hotel website is here.
  • Travelodge Hotel Sydney Martin Place
    The hotel website is here.
  • Megaboom City Hotel
    The hotel website is here.
  • Mercure Sydney Wynyard
    The hotel website is here.


  • Eligible attendees
    This event is for the AOA members only. If a non-member wants to participate, please let AOA secretariat know by email(
  • Registration fees
    There are no registration fees.
  • Language
    Simultaneous interpretation will be held between English and Japanese at this seminar.
  • Q&A tool
    As “Slido” is used as a Q&A tool, please bring your smart phone to the venue.
  • Visa support
    If an entry Visa to Australia is needed, please let AOA secretariat know by email( and/or Registration Form as above.
  • Airfare subsidy
    AOA will provide an airfare subsidy to member organizations that meet the designated conditions. Details are here. If member organizations would like to apply for the subsidy, please let AOA secretariat know by email(
  • Welcome Dinner(18:30- 26/Sep(Tue))
    A dinner cruise in Sydney Harbour( is planned. Please gather at the lobby of the Fullerton Hotel at 5:30pm - 5:45pm. Individual bus service is reserved to and from the boarding wharf. The duration of cruise is about 4 hours.
  • Dress Code
    The dress code for the seminar sessions is smart business attire and for the dinner it is smart casual. Warm clothes is recommended for preparation of cold weather in the deck of the dinner cruise.
  • Information on Sydney
    Please refer to here about general information on Sydney.