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Activity Records

A Big Achievement: The 4th AOA Members' Study Group Visit to Singapore's NTUC INCOME was attended by 42 people from 15 organizations in 5 countries

20190731_115619-1

The AOA Members’ Study Group Visit, one of our important evens, has been held every other year. This time, we visited NTUC INCOME (hereinafter “INCOME”), a Singaporean member organization and it was the fourth Members’ Study Group Visit.

Excluding attendees from INCOME, the host organization, a total of 42 people from 15 organizations in 5 countries participated as shown in the table of “Organizations attended” below. This number was the highest compared to the visits in the past. By country, the Philippines was the largest group with 22 people, followed by Japan with 13 people. In addition to managers and staff members, six CEOs (or equivalent position to CEO) from member organizations have joined the visit.

At the AOA Seminar held in Hong Kong in early December last year, Juliana Chua, Head of Digital Transformation at INCOME spoke about the company-wide efforts for self-transformation in order to survive the world where the digital transformation dramatically changes everything about how products are designed, sold, delivered, and serviced.

Although the visit this time was a short one-and-a-half-day schedule, we sense that it was a very significant opportunity for the participants because they could deeply know about INCOME following the impact they got from Juliana’s presentation in Hong Kong; they could listen to the in-depth stories about INCOME’s efforts from the new CEO Andrew Yeo and Peter Tay, CDO (Chief Digital Officer); they were also able to feel the sincere initiatives and efforts on INCOME’s operational level through visiting each facility.

Like supporting such views, the results of the questionnaire to participants after the event shows that the satisfaction was very high. Respondents say that there were very impressive points about INCOME’s management philosophy, such as its thorough customer-oriented practices as well as its strong focuses on human resource development and measures to improve employees’ motivation, besides the company’s advanced digital transformation initiatives.

In addition, a lot of participants express sincere gratitude to ICMOME because it could accommodate a large number of participants than expected perfectly and smoothly. They are also grateful for the opportunity to exchange opinions and chat at the dinner party attended by many INCOME executives including Andrew Yeo, CEO.

Through the planning of valuable events  in response to the interests and needs of member organizations, AOA will continue to offer opportunities for discussion in order to solve common problems among the members; AOA will continue to aim to promote the cooperative and mutual insurance movement in Asia and Oceania while promoting friendship and greater opportunities for interchanges among members.

 

Agenda

 

Day 1 – 31 July 2019
Time Programme Place
09:30 Gather in the hotel lobby Rendezvous Hotel
9 Bras Basah Road
09:30 – 10:00 Transfer to Income Centre (on foot)
10:00 – 11:30
“Organisation Change and Digital Innovation”
Andrew Yeo, Chief Executive
Peter Tay, Chief Digital Officer
Income Centre
75 Bras Basah Road
11:30 – 12:00
Branch Visit
Raymond Chong, Group Branch Manager
12:00 – 12:10 Transfer to lunch venue (on foot)
12:10 – 14:00 Lunch Hotel Grand Pacific
14:00 – 14:30 Transfer to Income @ Tampines Point (by bus)
14:30 – 15:30
Visit to Contact Center
Audrey Ng, Head, Contact Center
Income @ Tampines Point
15:30 – 16:30
Visit to Orange Force
Benny Yee, Senior Manager, Orange Force Operation
16:30 – 17:00 Transfer to Rendezvous Hotel (by bus)
17:00 – 18:00 Free & Easy
18:00 – 18:30 Transfer to dinner venue (on foot)
18:30 – Dinner Lei Garden Restaurant CHIJMES
Day 2 – 1 August 2019
Time Programme Place
10:00 Gather in the hotel lobby Rendezvous Hotel
9 Bras Basah Road
10:00 – 10:30 Transfer to Motor Service Center (by bus)
10:30 – 11:30
Visit to Motor Service Center
Jovin Tong, Manager, Motor Service Center
81 Ubi Ave 4
11:30 Closing
11:30 – 12:00 Transfer to Rendezvous Hotel (by bus), then breakup
Snapshots durng the visit
INCOME 01 INCOME 02 INCOME 03
INCOME 04 INCOME 05 INCOME 06
INCOME 07 INCOME 08 INCOME 09
INCOME 10 INCOME 11 INCOME 12
INCOME 13 INCOME 14
INCOME 15
Organizations attended

 

 No.  Country Organization  Attendees
1 China PUBMI 1
2 Japan Consumer Co-operative Institute of Japan (an affiliate of JCIF) 1
3 JCIF (Japan CO-OP Insurance Consumers’ Co-operative Federation) 2
4 Willis Re Japan 1
5 Zenkyoren 5
6 Kokumin Kyosai co-op (former Zenrosai) 4
7 New Zealand FMG 2
8 Philippines ASKI MBA (Partial participation from its Singapore base) 2
9 CARD MBA 5
10 CARE MBA 2
11 KMBA 5
12 RIMANSI 2
13 1CISP 6
14 Singapore NTUC Income (Host organization)
15 Sri Lanka Sanasa Insurance Company Limited 1
16   AOA (Asia and Oceania Association of the ICMIF) 3
42

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